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Customer Service

Your feedback is critical and we read every message sent. With over 500K members around the world it may take some time for someone to get back to you.

If you have questions about your fitness membership we encourage you to please contact your local studio or visit our FAQ, Mobile FAQ or Orangetheory Live FAQ.

Thank you for your patience as it may longer than usual to connect with us due to increased member outreach.

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Frequently Asked Questions

What is Orangetheory?

You need to use your MBO email address because all of your Orangetheory history is associated with that email address in our new system. We have also created a new single sign-on system for our customers. The password rules have been updated to add more complexity to help better protect your Orangetheory information.

What is Orangetheory Live?

You need to use your MBO email address because all of your Orangetheory history is associated with that email address in our new system. We have also created a new single sign-on system for our customers. The password rules have been updated to add more complexity to help better protect your Orangetheory information.

I haven't worked out in a long time. Can I still do the workout?

You need to use your MBO email address because all of your Orangetheory history is associated with that email address in our new system. We have also created a new single sign-on system for our customers. The password rules have been updated to add more complexity to help better protect your Orangetheory information.

STILL HAVE QUESTIONS?

We don’t want your questions to remain unanswered. Contact us to explore other topics and get the information you’re looking for.

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JOIN US!


It only takes a minute inside our facility to understand it’s not a competition — it’s a community. Together, we’re working toward a better version of ourselves, to support each other on our transformational journey.And make a few new friends along the way.

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